)
to engage in online support and consulting sessions. This unique solution delivers 24x7, multi-vendor support for
enterprise environments within 2 – 24 hours from the world-class G2000 technicians.Frequently Asked Questions (FAQs)
What is digitalHelpNet?
Who is using this technology?
What digitalHelpNet offers?
What does digitalHelpNet do?
How does digitalHelpNet work?
What does digitalHelpNet support?
What are unique features of digitalHelpNet?
What is the G2000 Expert Group?
How do I subscribe to digitalHelpNet?
digitalHelpNet is a web-based information technology support service designed to
augment companies’ internal IT staff. The digitalHelpNet website allows Subscribers to
access a pre-qualified global group of technical experts ()
to engage in online support and consulting sessions. This unique solution delivers 24x7, multi-vendor support for
enterprise environments within 2 – 24 hours from the world-class G2000 technicians.
digitalHelpNet offers significant benefits to your Enterprise by driving down costs, reducing inefficiencies and improving productivity in several ways:
The digitalHelpNet subscription based service allows managers of complex IT environments to
direct enterprise inquiries to a single source mechanism supported by the
, a team
of over 2000 senior level technicians incented and managed by the accuracy and timeliness of their
support. This tool is designed to empower IT professionals with key problem solving information
24 hours a day, 7 days a week. Upon subscribing, users have instant and unlimited access to mission
critical IT support via the digitalHelpNet web site, which requires no training, implementation, or
installation.
The digitalHelpNet application uses patent-pending algorithms in its software engine to match
incoming inquiries with the
technicians that have the expertise needed to address each inquiry with speed and accuracy. The
profile-matching technology uses a specially developed complex query that matches Subscribers with the
experts according to configuration, experience and expertise to render technical advice.
A Subscriber creates a detailed profile of their computing environment upon
joining. They can then enter inquiries, and indicate the “Sense of Urgency,” by selecting a response
time of 2hr, 4hr, 8hr, 12hr, or 24hr. digitalHelpNet assures the Subscriber timely, multiple
response options drawn from the automatically selected
technicians.
What does digitalHelpNet support?
digitalHelpNet is the only service that empowers its users with the intellectual
capital of over 2000 highly qualified technicians
().
Your IT staff gains unlimited access to the G2000 expert group for all mission critical
applications, supporting over 4,600 products today, including:
What are unique features of digitalHelpNet?
Real-time Consultation - Subscribers can escalate to live, chat-enabled support for real-time discussions with G2000 technicians to solve problems and resolve issues immediately!
Threaded Discussion Forum – Subscribers and
technicians can collaborate using online threaded forums to address specific inquiries. When additional
detail is desired for problem solving, question and response threads are built and maintained to ensure the
technical issue is resolved completely.
Customized FAQ Data Bank - The user interface for each client archives the historical inquiry data so that it can be utilized as a customized FAQ databank for that user. All inquiries and responses are saved within the user's file, so that information can be reviewed and reused in the future. This information then acts as a customized Frequently Asked Questions data bank for the Enterprise delivering compelling value-add in the wake of shifts in responsibility of managers or key personnel.
Offline Notification Alerts – Today’s IT environment requires professionals to be virtually
in several places at once. digitalHelpNet recognizes that IT professionals cannot be glued to their desk, so
unique features are available for Subscribers to chose to be alerted by pager or cell phone when important
responses from
technicians are waiting to be reviewed.
The
is a group of highly respected and outstanding technical talent assembled from more
than 40,000 technicians to support digitalHelpNet Subscribers. Their area of expertise range from legacy systems,
to new product design engineers from the world’s top computer hardware, software and peripheral firms.
The prestigious group of members are “fee-for-service” professionals who are compensated for providing subscribers
with the most accurate and timely response to digitalHelpNet inquiries.
How do I subscribe to digitalHelpNet?
Organizations may register IT professionals and profile their enterprise environments at www.digitalHelpNet.com